We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
If you buy goods online, there are some extra things to consider. Most importantly the Electronic Communications and Transactions Act (ECT Act) will apply to the transaction. The ECT Act has its own consumer protection provisions, some of which will trump the Consumer Protection Act. Specifically, the reasons for returns listed above do not apply if the ECT Act’s provisions apply to the transaction. Instead of these rights of return, consumers have;
- a general right to return (a “cooling off period”). Section 44 of the ECT Act may apply to your electronic transactions. If you qualify as a consumer under the Electronic Communications and Transactions Act (ECT Act), you may be entitled to cancel some electronic transactions within seven (7) days, without reason or penalty but the consumer must pay the costs to return the goods. Section 44 is only applicable if you are a natural person. You must also be the user of the goods. The transaction must be an electronic transaction – a transaction concluded via (in whole or in part) the website, email, or SMS.
SYSTEM ERROR AND OMISSIONS
Please be advised that should errors or omissions occur on pricing or product availability, we reserve the right to cancel and refund transactions.
To start a return, you can contact us at info@kidsplay.co.za. Please note that returns will need to be sent to the following address: Somerset Crossing, 12 Pacific Cl, Somerset West, Cape Town, 7130
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@kidsplay.co.za.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@kidsplay.co.za.
